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Business
Series Terminal
T7100
Key
Features & Options
• Single-line
telephone
• One programmable memory
button provides access to any
department or person
• Tilt-display with
integrated Visual Ring /
Message Waiting Indicator
enables optimum
—viewing
• 16-character LCD window
provides viewable date, time,
and caller information
• Compatible with Norstar
and Business Communication
Manager systems
• One programmable memory
button provides access to any
department or person
• Tilt-display with
integrated Visual Ring /
Message Waiting Indicator
enables optimum
—viewing
• 16-character LCD window
provides viewable date, time,
and caller information
• Desktop Assistant
Labeling Application
compatible
• Large ITU dial pad is
an Internationally recognized
standard for simple 3rd
party
—application
compliance
• Volume control bar can
be tuned for a variety of
business environments
• Feature access button
enables one-touch feature
activation
• Convenient hold and
release buttons
• Wall mountable
• Available in charcoal
and platinum colors
• Compatible with Norstar
and Business Communication
Manager systems
Options
• English or
French keycaps
• Long handset cord -
2.7m
• Shoulder rest
• Quick feature decal
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Business
Series Terminal
T7208
Key
Features &
Benefits
• Supports up to 6
lines
• 8 programmable memory
buttons with LCD indicator
• Tilt-display with
integrated Visual Ring /
Message Waiting Indicator
• Audio control
center
• Compatible with Norstar
and Business Communication
Manager systems
• Supports up to 6
lines
• 8 programmable memory
buttons with LCD indicator
• Tilt-display with
integrated visual ring /
message waiting indicator
• 1 line, 16-character
LCD window
• Desktop Assistant
Labeling Application
compatible
• Large ITU dial pad
• Handsfree operation
• Built-in headset
jack
• Audio control
center
• Quick feature decal
(optional)
• Feature access
button
• Hold button
• Release button
• Wall mountable
• Available in charcoal
and platinum colors
• Compatible with Norstar
and Business Communication
Manager systems
• Hearing aid
compatible
• English or French
keycaps (optional)
• Long handset cord -
2.7m (optional)
• Shoulder rest
(optional)
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Business
Series Terminal
T7316E
Key
Features &
Accessories
• Modular
design: Allows the T7316E
to be deployed anywhere as a
feature-rich
—standalone
solution; or, by adding the
T24 Key Indicator Module, as a
Central
—Answering
Position for efficient call
routing.
• Integrated busy lamp
field / Direct station
select: Increases customer
satisfaction
—while
improving operator efficiency
by utilizing multi-segment
icons for accurate and
—efficient
routing of customer
inquiries.
• Audio control
center: Simplifies
telephone operation by
clustering common audio
—features
for fast and precise toggle
action between handset,
headset, and speaker.
• Built-in
speaker: Improves
communication by providing
hands-free audio
capability
—for
multi-tasking and group
participation.
• Menu-driven display
with soft keys: Provides
users with an intuitive
interface for
—fast
and accurate access to system
features.
• BCM and Norstar
compatible
• Multi-line
w/multi-segment call
appearance icons
• 16 programmable buttons
for lines / features /
autodials
• 8 additional memory
buttons for features /
autodials
• Expandable by adding
T24 KIM
• Integrated BLF /
DSS
• Fixed buttons: feature,
hold, release
• Two-line adjustable
display w/soft keys
• Built-in
speakerphone
• Message Waiting
Indication
• Time and date
displayed
• Built-in headset
• Audio control center
with mute, hands free, headset
and volume bar
• Default features based
on profiles
• Default line and hunt
group assignment
• Retractable quick
reference card
• Desk or wall mount
• Hearing aid
compatible
• Desktop Assistant label
application compatible
• ITU dialpad
• Colors: charcoal and
platinum
Accessories
• English and French
keycaps
• Extra length 2.7m
handset cord
• Shoulder rest
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Business
Series Terminal T7316E+T24 KIM
(CAP)
Key
Features
• Modular
design: Whether
functioning as a feature-rich
standalone solution or as
—a
Central Answering Position,
the BST CAP's modular design
allows strategic
—deployment
based on business
requirements.
• System powered:
Reliability is improved and
installation simplified by
removing the
—auxiliary
power supply and utilizing the
Business Communications
Manager (BCM) or
—Norstar
system to power the BST
CAP.
• Busy lamp field /
Direct station select:
Increases customer
satisfaction while
—improving
operator efficiency by
utilizing multi-segment icons
for accurate and
—efficient
routing of customer
inquiries.
• Audio control
center: Simplifies
telephone operation by
clustering common audio
—features
for fast and precise toggle
action between handset,
headset, and speaker.
• Multiple hunt groups
on the T24 Key Indicator
Module (KIM): Ensures
real-time
—contact
by providing a series of
telephone lines organized in
such a way that if the
—first
line is busy, the next line is
hunted until a free line is
found.
• Multi-segment
icons: Improves internal
communication flow by
providing a station
—status
for system subscribers.
• Default features
based on profiles:
Simplifies system
administration by
defaulting
—to
one of four profiles that are
based on user
requirements.
• Default line and
hunt group assignment:
Simplifies system
administration by
—logically
defaulting to the top six
buttons on the LCD supported
programmable button
—column.
• OA&M navigation
buttons: Simplifies system
administration by moving
navigation
—capability
from the middle to the top of
the LCD supported programmable
button
—column.
• Quick reference
pull-out tray: Simplifies
telephone operation by making
the quick
—reference
guide immediately
accessible.
• Desktop Assistant
label application version
1.3: Simplifies
installation, moves,
—adds,
and changes by allowing
multiple sets to be printed
simultaneously on
—perforated
blank label sheets and zooming
during print preview.
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CallPilot
100
Features
& Benefits
•
Basic Call Center
• Backup &
Restore
• CallPilot Manager
Browser Administration
• VPIM / AMIS
Networking
• Unified Messaging
• Park and Page
• Holiday Schedule
• Improved customer
satisfaction
• Increased call
handling
• Cost and time
saving
• Cost-effective
networking
• Increased
productivity
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CallPilot
150
Key
Features &
Benefits
• Web-based
administration interface
• Embedded applications
activated with a simple key
code
• Advanced Features, such
as Auto Attendant, Unified
Messaging, AMIS, VPIM, and
—Custom
Call Routing (CCR)
• Pay for additional
mailboxes and applications as
the business grows
• Try-and-buy key codes
allow the user to try advanced
applications before buying
—them
• Centralized Voice
Mail
• Centralized Auto
Attendant
• Basic Call Center
• Backup &
Restore
• CallPilot Manager
Browser Administration
• VPIM / AMIS
Networking
• Unified Messaging
• Park and Page
• Holiday Schedule
Benefits
• Cost savings for
multi-site environments
• Big business look and
feel from multi-branch
offices
• Improved customer
satisfaction
• Increased call
handling
• Cost and time
saving
• Cost-effective
networking
• Increased
productivity
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On-Hold
Plus™ (OHP) 5000
Series
Key
Features
• Digital flash
memory design
• Retains music/message
content even during power
outages. Unit ships with
preloaded
—audio.
• Integrated CD
mechanism
• Quickly and easily
record high-quality audio. CD
media is easy and inexpensive
to
—duplicate
and distribute.
• CD Autoload
• Drop in a CD with a
single track, close the lid,
and the unit automatically
records the
—content.
• Multi-Track
Programmable
• Drop in a multi-track
CD and choose which tracks and
in what order to record.
• Up to 32 minutes of
recording capacity
• The OHP 5000 ships with
8 minutes of digital flash
memory. This can be easily
—upgraded
to
16, 24 or 32 minutes.
• LCD Control Panel
• Displays program
length, time remaining in
unit's memory, and unit's
current mode of
—function.
• Trigger switch
• Unit can be triggered
to start program content from
the beginning with an
external
—trigger
switch.
• Analog Phone Capability
(OHP 5500 only)
• Adds true "hold button"
hold-music-activation to
standard analog and
KSU-less
—telephones
with up to 4 lines and 50
station sets. Works with all
types of phones -
—even
cordless.
• CustomWorks CD-ROM
software
• Includes easy-to-use
software for creating a custom
on-hold audio script. Mac
and
—PC
compatible.
• HoldTracks Audio CD
• Choose new,
royalty-free music from a
prerecorded audio CD featuring
a variety of
—music
styles.
• MessageStudio Software
Compatible
• Works with
award-winning MessageStudio
software (available
separately) which
—allows
user
to create new on-hold audio
content on their PC and record
directly into
—OHP
5000's
digital memory.
• External Recording
Capability
• Audio input allows you
to record from any external
audio source.
• Built-In Monitor
Speaker
• Allows user to monitor
sound with the flip of a
switch.
• Wall Mountable
• Unit can be mounted,
played, and recorded in a
vertical position.
• 3-year Warranty
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On-Hold
Plus™ (OHP) 6000
Series
Digital
Player / Recorder
• USB connection
- Connect to your PC via USB
to add new content or update
firmware.
• PC
connection...strictly optional
- Unit uses PC only to update
content stored in flash
—memory.
Updated content can optionally
be added by copying an MP3 or
WMA audio
—file
to a Smart Media Card without
the unit ever being connected
to a PC or network.
• MessageStudio software
- Allows users to create new
on-hold audio content with
—voice
and
music on their PC with a few
mouse clicks. Then, just
transfer the file
—directly
to
the
unit’s on-board memory,
to a Smart Media Card, or
upload to a server
—for
a
network
update.
• Auto start after power
loss - Retains stored
preferences such as: music
selection,
—repeat
mode and volume settings. If
power to the unit is lost,
unit immediately returns
—to
continuous playback with all
settings without human
intervention.
• LCD Control Panel - 6
line backlit LCD panel
displays ID-3 tags with
descriptive names
—of
tracks for easy identification
and selection. Display also
shows a variety of
—important
information so user can choose
playback preferences and
easily determine
—unit's
operational status.
• Flash memory - 16MB of
on-board flash memory stores
over 57 minutes of awesome
—sounding
content. Additional Smart
Media Cards (not included) can
add over 9 hours
—of
content for continuous
playback.
• Ready to go right out
of the box - Pre-loaded with
several files containing
great
—sounding
music mixed with intermittent
“thanks for
holding…” messages.
Just plug it
—in
and walk away. Anything else
is completely optional.
• Free personalization -
A free professionally voiced,
personalized on-hold
production
—is
provided to the customer
automatically when a product
is registered.
• Simple, plug-in
installation - Easily connects
to any "music-on-hold ready"
PBX or
—KEY
system (95% of all phone
systems) or optional
music-on-hold adapter
module.
• Analog Phone Capability
(OHP 6500 only) - Adds true
"hold button" hold-music-
—activation
to standard analog and
KSU-less telephones with up to
4 lines and 50
—station
sets. Works with all types of
phones...even cordless.
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On-Hold
Plus™ (OHP) 6000
Series
MessageStudio
Software
• Variety of
Music and Message Choices -
choose from 20 different
royalty-free music
—backgrounds
and 8 different prerecorded
"thank you for holding"
messages in both
—male
& female voices, as well
as messages in Spanish
(neutral dialect).
• User-Recordable - plug
a microphone into your PC's
sound card to record a new
—message
at a moment's notice.
• Auto-Record Tones -
software generates special
tones which automatically
start
—and
stop the recording process in
the digital audio player.
• On-the-Fly Mixing -
automatically fades music down
when a message begins.
• .MP3 & .WAV file
compatible - works with any
.MP3 or standard .WAV file for
music
—or
messages.
• Save time & money
on professionally produced
voice services - with the
—MessageStudio
software, professionally
voiced messages can now be
delivered to
—you
at a fraction of the cost and
in a fraction of the time.
• E-mail message delivery
- receive new, professionally
voiced on-hold message
—updates
via e-mail.
• MessageStudio Writer -
simple to use, scriptwriting
"wizard" allows even the
most
—reluctant
writer to create a script as
professionally as a Madison
Avenue copywriter.
—Submit
your finished script for
voiceover by
"national-broadcast-quality"
voice talent!
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Norstar
3x8 Integrated Communications
Systems (ICS)
Key
Features, Benefits and
Options
• Up to 3 lines and 8
telephone extensions
• Voicemail and automated
attendant support
• Supports all Norstar
and Business Series phones
• Simplifies
communications and prevents
dropped and abandoned
calls
• LCD window delivers
step-by-step instructions
• Up to 3 lines and 8
telephone extensions
• Voicemail, automated
attendant and telephone
support
• Supports all Norstar
and Business Series phones,
including fully-featured
digital
—functions
with LCD and soft keys
• Flexible design allows
you to easily add
enhancements, as your business
needs
—change
• When you're ready to
move up to the next Norstar
platform, your original
investment
—in
telephones is protected
• Digital technology
assures reliability and
clearer sound
• One of the industry's
lowest failure rates
• Wide variety of
standard features saves you
time and money
• Norstar telephones with
built-in LCD windows integrate
seamlessly with the
Compact
—3x8
• Instructions appear in
the LCD window
Benefits
• Reduced training
• Simplifies
communications and prevents
dropped and abandoned
calls
• Transferring calls is
easy -- simply announce the
call and send it. If the other
line
—is
busy or unanswered, the call
returns to you
• Tones and music on hold
assure callers that they
haven't been forgotten or
—disconnected
• Held line reminder
doesn't let you forget that an
important caller is
holding
• Discriminating ringing
makes it easy to distinguish
between internal and
external
—calls
and respond appropriately
• Paging enables you to
quickly locate a co-worker by
making an announcement
—through
Norstar phones, auxiliary
speakers or both
• Conference feature lets
you quickly bring a third
person into a conversation
• LCD window delivers
step-by-step instructions
Variety of
Options
• Flexible design makes
it easy to add options
• Options include:
• Norstar applications,
such as Norstar Flash, make
voice messaging easy
• Integrated automated
attendant assures your calls
are answered 24 hours a
day
—with
Flash Voice Mail
• Analog terminal
adapters connect computer
modems, fax machines, credit
card
—terminals,
and other analog devices
without the need for a
dedicated line
• Station message detail
recording (SMDR) tracks your
calling activity for
monitoring
—telephone
costs and assigning codes for
client billing.
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Norstar
Compact Integrated Communications
Systems (CICS)
Key
Features & Benefits
• From 4 to 8
lines and 8 to 24 telephone
extensions
• Voicemail, automated
attendant, and internal fax
switch support
• Supports all Norstar
and Business Series phones
• Modular, scalable
design
• High bandwidth to the
desktop
• A flexible
building-block design expands
with your business easily and
cost-effectively
• Grows from a 4x8 to an
8x24 capacity
• Voice mail, automated
attendant, telephone and
computer telephony
integration
—(CTI)
support
• Easily add enhancements
as business needs change
• Supports all Norstar
and Business Series
Terminals
Key popular features
include:
• Integrated Automated
Attendant
• Calling Line
Identification (CLID)
• Direct Inward System
Access (DISA) for remote
dial-in
• Auto Daylight Savings
Time
• Paging
• Music on Hold
• Automatic Set
Relocation
• Toll Restriction
Benefits
• High bandwidth to the
desktop -- lets you use
applications like BRI ISDN
and
—Computer
Telephony Integration without
changing your existing
wiring
• Modular, scalable
design: Lets you choose the
options that fit your needs
today,
—and
still be ready for the
future
• Increase system size
with expansion cartridges
• Tailor your
communication capabilities to
your company's changing needs
simply
—by
adding applications
• Digital technology --
creates a platform for current
and future PC-based
applications.
—Special
software packages can
distribute calls, track
billable activity, and
even
—generate
reports on incoming and
outgoing telephone calls
• Outstanding quality --
ensures that Norstar is one of
the most durable and
reliable
—key
systems available, with one of
the lowest failure rates in
the industry.
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Norstar
Modular Integrated Communications
Systems (MICS)
Key
Features
• High bandwidth
to the desktop enables you to
use applications like ISDN and
CTI
—without
changing your existing
wiring
• Modular, scalable
design lets you choose the
system that fits your needs
today,
—while
planning for the future
• Digital technology
creates a platform for current
and future PC-based
applications
• Wide range of call
processing and call handling
features designed to drive
—productivity
and profitability into your
business
• Reliability with one of
the highest mean time between
failures in the industry
over
—100
years
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